Warranty Policy

This Warranty Policy applies to eligible Ivahou products supported by Difsight through this website.

Difsight is the official service and warranty provider for Ivahou products on this support page. Please read this Warranty Policy carefully before submitting a warranty registration or warranty-related service request.

1. Warranty Overview

Thank you for choosing Ivahou. We stand behind the quality of our products and are committed to your satisfaction.

All Ivahou products are covered by a limited warranty as described in these Warranty Terms & Conditions ("Terms"). Please read these Terms carefully and register your product to activate your warranty coverage.

Warranty administration and after-sales service for all Ivahou products is provided by Difsight, Ivahou's authorized warranty and service partner. All warranty claims, replacement requests, and support inquiries are handled by the Difsight support team.

2. Warranty Provider

For Ivahou products supported through this website:

• "Ivahou" refers to the Ivahou branded products covered by this policy where applicable.
• "Difsight" is the official service and warranty provider for eligible Ivahou products supported through this website. All warranty fulfillment, technical support, and after-sales logistics are centralized through the Difsight Global Service Center to ensure consistent, professional-grade assistance.

For warranty-related questions, please contact:
Email: support@difsight.com

3. Warranty Coverage Period

Ivahou provides a ONE (1) YEAR LIMITED WARRANTY from the date of original purchase by the first end-user consumer, unless otherwise stated in product-specific documentation or applicable law.

• The warranty period begins on the date of purchase as shown on your original receipt, order confirmation, or order record from the authorized retailer. This warranty is automatically linked to your order ID or authorized reseller receipt.
• If you register your product through our warranty registration page, we will record your purchase date for warranty reference.
• The warranty period is calculated from the verified purchase date, where available.
• If no proof of purchase date is available, we may determine eligibility based on other reasonably available information, at our discretion and subject to applicable law. The warranty period may be calculated from the date of manufacture.

4. Products Covered

This Warranty Policy applies only to eligible Ivahou products supported through this website and used in accordance with normal intended use.

Coverage may vary depending on:

• Product type
• Product model
• Purchase region
• Product-specific documentation
• Applicable local law

Some accessories, consumables, or limited-life components may be subject to different terms.

5. Warranty Registration

You may be asked to register your Ivahou product through this website to help us maintain product support records and improve service efficiency. We recommend registering your product on our official portal to expedite future service requests.

How to Register

To activate your warranty, please register your product by:

• Scanning the QR code included with your product, or
• Visiting difsight.com/ivahou/support

Registration Requires

• Your email address
• Product model
• Purchase date
• Purchase channel
• Order number or other purchase information (optional)
• Additional information relevant to support

Upon Successful Registration

You will receive:

• A unique Warranty ID
• A confirmation email with your warranty details
• Access to priority support

Product registration does not replace or reduce your rights under the original purchase platform's support, return, or warranty-related policies.

6. What Is Covered

Subject to the terms and exclusions in this Warranty Policy, this limited warranty covers defects in materials and workmanship that arise under normal use during the warranty period. Specifically, this warranty covers:

a) Manufacturing Defects

• Defects in materials used in manufacturing
• Defects in workmanship or assembly

b) Structural Failures

• Structural component failure under normal, intended use conditions
• Breakage of load-bearing elements during proper use
• Breakdown of the product structure during regular use

c) Defective Components

• Malfunctioning or non-functional components
• Failure of mechanical or functional parts
• Components that do not perform as described in the product documentation

d) Delivery Damage

• Missing parts at the time of delivery
• Damaged components received upon initial delivery

e) Other Covered Defects

Other product defects that are confirmed by our support team to be covered under this policy.

7. What Is Not Covered

This warranty does not cover damage, malfunction, or failure resulting from:

a) Misuse or Abuse

• Use of the product in a manner inconsistent with its intended purpose
• Overloading beyond specified capacity
• Improper installation, assembly, or setup not consistent with the included instructions
• Damage from falls or operating the product outside its intended purpose

b) Modifications

• Unauthorized modifications, alterations, or repairs performed by unauthorized third parties
• Removal or alteration of product labels, serial numbers, or identification markings
• Use of non-approved or incompatible parts, accessories, or attachments

c) Environmental Factors

• Damage caused by animals beyond normal intended product use
• Prolonged exposure to ultraviolet (UV) radiation
• Damage from storms, flooding, extreme temperatures, or other severe weather events
• Exposure to corrosive chemicals or substances
• Environmental exposure beyond normal use conditions

d) Normal Wear and Tear

• Gradual deterioration from regular use over time
• Fading, discoloration, or surface weathering
• Loosening of fasteners that can be retightened

e) Cosmetic Damage

• Scratches, dents, or surface marks that do not affect the functionality or structural integrity of the product

f) Other Exclusions

• Damage caused during shipping by the customer (e.g., during relocation)
• Products purchased from unauthorized resellers
• Products used for commercial or industrial purposes unless the product is specifically designated for commercial use
• Consumable components designed to be replaced during normal use (e.g., liners, pads, nesting materials)
• Loss, theft, or accidental damage unless otherwise required by law
• Damage resulting from failure to follow instructions, manuals, or care guidance
• Products without valid proof of purchase or those with expired warranty periods

This warranty also does not cover any issue that cannot be reasonably verified or reproduced where verification is necessary.

8. Proof of Purchase and Claim Information

To evaluate a warranty request, we may ask you to provide reasonable supporting information, such as:

• Proof of purchase
• Order number
• Product model
• Purchase date
• Description of the issue
• Photos or videos of the issue
• Shipping details where relevant
• Warranty registration information, if available

Failure to provide reasonably requested information may limit our ability to process a warranty claim.

9. Warranty Claim Process

If you believe your product has a defect covered by this warranty, please follow these steps:

Step 1: Verify Registration

Ensure your product has been registered. If not, register it at difsight.com/ivahou/support before submitting a claim.

Step 2: Contact Support

Email our support team at: support@difsight.com

Include the following information:

• Your Warranty ID (e.g., IV-XXXXXX)
• Your order number or proof of purchase
• A description of the defect or issue
• Clear photographs or videos showing the defect
• Your preferred contact email

Step 3: Evaluation

Our team will review your claim and respond within 24 hours during business days (Monday – Friday, 9:00 AM – 5:00 PM EST, excluding U.S. public holidays).

We may request additional information or photographs to complete our assessment.

Step 4: Resolution

If your claim is approved, we will offer one of the remedies described in Section 10 below. Follow any troubleshooting or return instructions provided by our support team.

10. Remedies

If we determine that your issue is covered under this Warranty Policy, Difsight may, at its discretion and to the extent permitted by law, choose one or more of the following remedies:

a) Technical Troubleshooting

We will provide troubleshooting assistance to help resolve the issue.

b) Replacement Part

We will ship a replacement part or component at no cost to you. Shipping typically takes 7–14 business days.

c) Product Replacement

If the defect cannot be resolved with a replacement part, we will provide a replacement product of the same or comparable model.

d) Refund

If neither repair nor replacement is feasible, we may offer a refund of the original purchase price.

e) Other Reasonable Remedy

Another commercially reasonable warranty remedy as determined appropriate.

The specific remedy will be determined based on the nature of the defect, product availability, region, and warranty eligibility.

11. Shipping for Warranty Claims

• Replacement parts and products will be shipped to you at no charge within the continental United States.
• For addresses outside the continental U.S. (including Alaska, Hawaii, and international addresses), shipping costs may apply. Our team will inform you of any applicable costs before shipping.
• In some cases, we may request that you return the defective product or component. If a return is required, we will provide a prepaid shipping label or reimburse reasonable return shipping costs.

Buyer Responsibility for Shipping Costs

The buyer is responsible for shipping costs in the following situations:

• Returning products for reasons other than a proven manufacturing defect
• Warranty claims made on items taken outside the original country of purchase
• Items claimed to be defective but found by our Quality Control center to be in working condition
• International shipping costs for returning defective items
• Unauthorized returns made outside of the approved warranty process

Where a return is required, you must follow the return instructions provided by our support team. We are not responsible for items returned without authorization or contrary to instructions.

12. Warranty Transferability

This warranty is NOT transferable. It applies only to the original purchaser of the product and is not valid for products purchased through unauthorized resellers, auction sites, or secondhand markets, unless the product is still within its original warranty period and accompanied by valid proof of original purchase.

13. Product Use and Maintenance

To preserve warranty eligibility, you should:

• Use the product in accordance with its intended purpose
• Follow the product manual and instructions
• Use appropriate care and maintenance
• Avoid unauthorized modifications or repairs
• Contact support promptly when an issue is discovered

Failure to follow reasonable product care or usage guidance may affect coverage where the issue is caused by such failure.

14. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW:

• Ivahou's total liability under this warranty shall not exceed the original purchase price of the product.
• In no event shall Ivahou or Difsight be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of use, loss of revenue, loss of profits, loss of business, or damage to property, arising out of or related to the use or inability to use the product, even if Ivahou or Difsight has been advised of the possibility of such damages.
• This warranty is the sole and exclusive warranty provided by Ivahou for its products. Ivahou expressly disclaims all other warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose, to the fullest extent permitted by law.
• This Warranty Policy is limited to the remedies expressly described herein.
• Our liability, if any, will be limited to the value of the affected product or the specific remedy we determine to provide, except where prohibited by law.

Some jurisdictions do not allow certain exclusions or limitations, so some of the above may not apply to you.

15. Relationship with Statutory Rights

This warranty gives you specific legal rights. You may also have other rights that vary by state, province, or country.

• Some jurisdictions do not allow limitations on implied warranties or the exclusion of certain damages. In such jurisdictions, the limitations and exclusions in these Terms may not apply to you.
• Nothing in these Terms is intended to limit or exclude any rights you may have under applicable consumer protection laws that cannot be waived or limited by contract.
• For consumers in the European Union: This warranty is in addition to, and does not affect, your statutory rights under applicable EU consumer protection law, including the right to a minimum 2-year legal guarantee for conformity of goods.

16. Product Registration and Platform Rights

Product registration through this website does not replace or reduce your rights under the original purchase platform's support, return, or warranty-related policies.

This website is intended to support Ivahou product registration and related after-sales services provided by Difsight. It operates independently and is not affiliated with, endorsed by, or connected to any third-party retail platform.

17. Governing Law

These Warranty Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Delaware.

18. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such finding shall not affect the validity of the remaining provisions, which shall continue in full force and effect.

19. Entire Agreement

These Warranty Terms, together with any applicable product documentation and the Ivahou Privacy Policy, constitute the entire agreement between you and Ivahou regarding warranty coverage for your product and supersede all prior representations, understandings, or agreements.

20. Amendments

Ivahou reserves the right to modify these Warranty Terms at any time. When we make changes, we will:

• Update the "Last Updated" date at the top of this page
• Post the updated terms on our website

Changes will be effective when posted on our website with an updated "Last Updated" date. Changes will not apply retroactively to products already registered under a previous version of these Terms. Changes will apply prospectively unless otherwise required by law.

We encourage you to review this Policy periodically.

21. Contact Information

For warranty claims, questions, or support:

Difsight
Email: support@difsight.com
Subject: Warranty Inquiry — Ivahou

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
Excluding U.S. public holidays
Response Time: Within 24 hours on business days

Ivahou warranty and after-sales service is administered by Difsight, the authorized warranty and service partner for the Ivahou brand.

Useful Links

• Register your product: difsight.com/ivahou/support
• Warranty Policy: difsight.com/ivahou/warranty-terms
• Privacy Policy: difsight.com/ivahou/privacy-policy