Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how Ivahou ("we," "us," or "our") collects, uses, stores, and protects your personal information when you access our product support services, register your product for warranty coverage, or otherwise interact with us through this website.

Ivahou product support, warranty administration, and related data processing on this website are provided by Difsight, our authorized service partner, on behalf of the Ivahou brand. This Privacy Policy explains how Difsight collects, uses, stores, and processes personal information in connection with Ivahou product registration, warranty support, customer service, and related support activities on this website.

By using this website or submitting your information through Ivahou product registration or support forms, you acknowledge that you have read and understood the practices described in this Privacy Policy.

2. Who We Are

This support page is operated by Difsight for Ivahou product registration, warranty support, and after-sales assistance.

For the purposes of this Privacy Policy:

• "Ivahou" refers to the Ivahou branded products supported through this website.
• "Difsight," "we," "us," or "our" refers to the entity operating this support page and providing official support and warranty services for eligible Ivahou products.

If you have questions about this Privacy Policy or how your information is handled, you may contact us at:
Email: support@difsight.com

3. Information We Collect

We may collect the following categories of information when you use this website, register a product, contact our support team, or interact with our services.

3.1 Information You Provide Directly

This may include:

• Your name
• Your email address
• Your product model, serial number, or product details
• Purchase date
• Purchase channel (e.g., Amazon, retail store, brand website)
• Order number (if voluntarily provided)
• Country or region
• Warranty registration details and warranty registration ID (system-generated)
• Support request details
• Photos, attachments, or descriptions you provide in connection with product support or warranty claims
• Any other information you voluntarily submit to us

3.2 Information Collected Automatically

When you access this website, we may automatically collect certain technical information, such as:

• IP address
• Browser type and version
• Device type (mobile or desktop)
• Operating system
• Referring pages / referring URL
• Pages visited
• Date and time of access
• General website usage and interaction data

This information may be collected through server logs, cookies, analytics tools, or similar technologies.

Note: Our warranty registration page does not use tracking cookies, third-party analytics tools, or advertising pixels. We do not track your browsing behavior across other websites.

3.3 Marketing Preferences

If you choose to subscribe to optional product updates, news, or other communications, we may collect and store your communication preferences.

4. How We Use Your Information

We may use your information for the following purposes:

4.1 Warranty Administration and Product Registration

We use your information to:

• Register your Ivahou product and activate warranty coverage
• Generate and store your warranty ID
• Maintain warranty and service records
• Verify purchase details and confirm warranty-related eligibility
• Process replacement part requests
• Communicate registration status and warranty-related updates, including safety notices and product recalls

4.2 Customer Support

We may use your information to:

• Respond to support requests and inquiries
• Troubleshoot product-related issues
• Process requests for missing parts, replacement parts, or service assistance
• Arrange replacements or repairs under warranty
• Follow up on warranty claims
• Provide after-sales assistance

4.3 Service-Related Communications

We may use your information to send:

• Warranty confirmation messages
• Support follow-ups
• Service notifications directly related to your registered product
• Product safety or recall notices
• Other necessary service-related communications

4.4 Improving Our Products and Support Services

We may use information to:

• Improve website performance and functionality
• Improve support workflows
• Better understand common product issues
• Enhance support resources, manuals, and related content
• Analyze aggregate, anonymized data to improve our products and services

We do not use your personal information for profiling or automated decision-making.

4.5 Optional Marketing or Product Updates

If you choose to opt in by checking the optional marketing consent checkbox during registration, we may send:

• Product updates, tips, and news from Ivahou
• Brand news
• Service announcements
• Other communications related to Ivahou products supported by Difsight

You are not required to opt in to marketing communications in order to register your product or receive warranty support. You may unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in any marketing email, or by contacting us at support@difsight.com.

4.6 Legal Obligations

We may use your information where necessary to:

• Comply with legal requirements
• Protect our rights
• Prevent fraud, abuse, or misuse
• Enforce our policies and terms

5. Legal Bases for Processing

Depending on your location, we may process your personal information on one or more of the following bases:

• Contract Performance: Processing necessary to fulfill our warranty obligations to you (e.g., warranty registration, claim processing, service communications).
• Legitimate Interest: Processing necessary for our legitimate business interests, such as improving our products and responding to support inquiries, provided these interests are not overridden by your rights.
• Consent: Processing based on your explicit opt-in consent, such as marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.
• Legal Obligation: Processing necessary to comply with applicable laws, such as product safety regulations.

If you are located in the European Economic Area (EEA) or the United Kingdom, the above legal grounds apply specifically under the GDPR and UK GDPR respectively.

6. Cookies and Similar Technologies

We may use cookies, analytics tools, and similar technologies to:

• Enable basic website functionality
• Understand website usage
• Improve user experience
• Maintain security and performance

Depending on your setup, we may also use third-party analytics or embedded tools.

You may be able to manage cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

If we run tracking tools, ad pixels, or advanced analytics, we will maintain a separate Cookie Policy or cookie banner where legally required.

7. Data Sharing and Disclosure

We do not sell, rent, lease, or trade your personal information to third parties for their marketing purposes.

We may share your information only as reasonably necessary in the following circumstances:

7.1 Difsight (Authorized Service Partner)

Difsight administers warranty registration, customer support, and after-sales service on behalf of Ivahou. Your data is shared with Difsight for these purposes only.

7.2 Service Providers

We may share information with trusted service providers that help us operate this website or provide support services, such as:

• Website hosting providers
• Email delivery and transactional email platforms
• Form submission processing providers (e.g., Web3Forms)
• Customer support software providers
• Analytics providers
• Cloud hosting, storage, or technical service providers

These providers are contractually bound to use your data only for the services they provide to us and to maintain appropriate security measures.

7.3 Legal and Compliance Purposes

We may disclose information if required to do so by law, regulation, legal process, or governmental request, or where disclosure is necessary to:

• Comply with applicable laws or regulations
• Protect the rights, property, or safety of Ivahou, Difsight, our customers, or others
• Investigate fraud or abuse
• Detect, prevent, or address fraud or security issues
• Enforce our policies and terms

7.4 Business Transfers

If Difsight or relevant support operations are involved in a merger, acquisition, restructuring, or transfer of assets, information may be transferred as part of that transaction, subject to applicable law.

8. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside, including the United States. These countries may have data protection laws that differ from the laws of your country.

By submitting information through this website, you understand that your information may be transferred to and processed in jurisdictions where data protection laws may differ from those in your country.

When we transfer data internationally, we implement appropriate safeguards to ensure your data is protected in accordance with this Privacy Policy and applicable law.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Warranty registration data: Retained for the duration of your warranty period plus 24 months, to accommodate any post-warranty inquiries or disputes.
• Support correspondence: Retained for up to 36 months from the date of the last communication.
• Marketing consent records: Retained for as long as you remain subscribed, plus 12 months after unsubscription for compliance record-keeping.
• Meeting legal, accounting, and compliance obligations
• Resolving disputes and enforcing agreements

Retention periods may vary depending on the nature of the information and the services involved.

After the applicable retention period, your data will be securely deleted or anonymized.

You may request early deletion of your data at any time by contacting support@difsight.com, subject to our legal obligations to retain certain records.

10. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit (HTTPS/TLS)
• Access controls limiting data access to authorized personnel
• Regular review of data collection, storage, and processing practices

However, no method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

11. Your Rights and Choices

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Right of Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure ("Right to Be Forgotten"): You may request deletion of your personal data, subject to our legal retention obligations.
• Right to Restriction of Processing: You may request that we limit how we use your data in certain circumstances.
• Right to Data Portability: You may request a copy of your data in a structured, commonly used, machine-readable format.
• Right to Object: You may object to processing of your data based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time without affecting the lawfulness of processing prior to withdrawal.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority in your jurisdiction.

To exercise any of these rights, please contact us at:
Email: support@difsight.com
Subject line: "Privacy Rights Request — Ivahou"

We will respond to your request within 30 days. We may need to verify your identity before responding to certain requests.

12. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

• Right to Know: You may request information about the categories and specific pieces of personal information we have collected about you.
• Right to Delete: You may request deletion of your personal information.
• Right to Opt-Out of Sale: We do not sell your personal information. No opt-out is necessary.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To make a request, contact support@difsight.com with the subject line "CCPA Request — Ivahou."

13. Marketing Communications and Email Compliance

If you opt in to receive optional product updates, news, or related communications, we may contact you using the email address you provide.

You may unsubscribe from marketing emails at any time by:

• Clicking the unsubscribe link in the email, if available
• Contacting us directly at support@difsight.com

We comply with the CAN-SPAM Act and applicable anti-spam regulations. All marketing emails will:

• Clearly identify Ivahou as the sender
• Include a valid physical mailing address or P.O. Box
• Provide a clear and conspicuous unsubscribe mechanism
• Be processed within 10 business days of an unsubscribe request

Please note that even if you opt out of marketing communications, we may still send necessary service-related messages regarding registration, warranty support, or product safety issues. Service-related emails (warranty confirmation, safety notices, support responses) are transactional in nature and are not subject to marketing opt-out, as they are necessary for the performance of our warranty obligations.

14. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16 in violation of applicable law.

If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.

If you believe we have collected information from a child under 16, please contact us at support@difsight.com.

15. Third-Party Links and Services

This website may contain links to third-party websites, platforms, or services (e.g., email clients, PDF hosting).

We are not responsible for the privacy practices of third parties. We encourage you to review their privacy policies before providing any personal information.

16. Product Registration and Platform Rights

Product registration through this website does not replace or reduce your rights under the original purchase platform's support, return, or warranty-related policies.

This website is intended to support Ivahou product registration and related after-sales services provided by Difsight. It operates independently and is not affiliated with, endorsed by, or connected to any third-party retail platform.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• If you have registered a product and opted into marketing, we may notify you of significant changes via email

Your continued use of this website or continued submission of information after changes become effective may be treated as acceptance of the updated Privacy Policy, to the extent permitted by law.

We encourage you to review this Policy periodically.

18. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Difsight
Email: support@difsight.com
Subject: Privacy Inquiry — Ivahou

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
Excluding U.S. public holidays

Ivahou product support and data processing is administered by Difsight, the authorized service partner for Ivahou.